Shipping & Returns Policies

Our cards are due to arrive in the final week of November 2019 so will be shipped out once we have them! From that point, we will be offering next day shipping!

Flat rate shipping:

Standard tracked post within Australia: $10 

Express Post within Australia: $15

Untracked Post to New Zealand: $12

Untracked Post to Rest of the world: $20 

Local pickup on Gold Coast and Sunshine Coast: FREE!

For tracked international postage prices, please get in touch with us prior to ordering. 


We use Australia Post to send all of our packages. All packages are sent with tracking. Please ensure you enter your details correctly, all addresses including postcode should be double checked, as missing parcels or parcels that are returned due to incorrect addresses will incur a postage fee of up to 100 per cent of the original purchase. Postage charges paid for the original dispatch are non refundable.

 

Returns/Refund Policy

The utmost care is taken when producing and packing orders. All items are carefully packed. We understand that sometimes accidents or errors may occur so please let us know if your order is faulty, damaged or if there are items missing within 24 hours of the delivery to hello@honouringus.com. If your package contains a damaged item we may ask you to send a photograph and send back the item. We will happily refund or exchange your product immediately if a product has slipped through our high levels of quality control. Unfortunately we do not exchange or refund for change of mind purchases. Once we have either received your photo and product and we have inspected we will notify you via email of either rejection or approval of your refund. If your refund is approved then your refund will be processed via your original method of payment within three to five days. You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of postage will be deducted from your refund.